Jeg har lavet et par videoer i Videoredigeringsprogrammet i Windows 10. Det går fint med alt i redigeringsprogrammet, men når jeg har udgivet videoen, vises den som en lyserød grumset skærm, men tale og musik gengives. Se vedhæftningen. Hvad er der galt? Jeg har lige opdateret min Windows version 1709 til x64 baserede systemer (KB 4093105).
Jeg har prøvet at få hjælp fra Microsoft, og har fået nedenstående vejledning, men min computer har tekst på dansk, og jeg er ikke i stand til at oversætte de engelske ord til dansk.
“We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters.
(Updated: 12/18/17)
If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities. Go to Start -> Settings -> Update & security, then Check for updatesand install the update to resolve your issue. You can also go to the Microsoft Update Catalog website to install the update.
(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)
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Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):
Start Device Manager. To do this, press and hold (or right-click) the Start Menuicon, and then select Device Manager.
Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
Select the Driver tab and verify driver version is 22.19.128.0.
Select Uninstall Device.
Check the box that says, “Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
Select any device, then click Action -> Scan for hardware changes.
Recheck the driver version. If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed. If this resolves your graphics problems, you can stop here. If a different driver version is installed, follow the next step to check for the driver using Windows Update.
Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.”
Billedet af den lyserøde skærm kom ikke med – den kommer her.
Mange Hilsner Mona
